Refund policy
We strive to ensure your complete satisfaction with every purchase. If you wish to request a refund, please adhere to the following guidelines:
1. Return Period: You have 5 days from the receipt of your item to request a return. To be eligible, the item must be in its original condition—unworn, unused, and in its original packaging. A receipt or proof of purchase is also required. To initiate the return process, please contact our customer service team at info@parabelle.co. Upon receiving and inspecting your return, we will inform you of the refund status. If approved, the refund will cover the product's purchase price, excluding shipping costs. Please ensure you specify all items you wish to return; additional items not listed will not be processed for a refund. Note that the standard return policy may differ for certain products or items purchased during sales or promotions.
2. Promotional Purchases: The return policy for items purchased during promotional periods may vary according to the specific terms of the promotion. For detailed information regarding returns on promotional purchases, please refer to the promotion's terms and conditions.
3. Damaged Items: If you receive a damaged product, please contact us within 48 hours of receiving your order, providing your order number via email at info@parabelle.co or by WhatsApp at +961 76 751 194.You may need to submit multiple clear photos of the damaged items to facilitate the return and refund process. Claims reported after 3 days from receipt cannot be considered. Please keep the damaged items for potential return as part of the resolution process.
We appreciate your understanding and cooperation in adhering to these policies to ensure a smooth return experience.